At Oleniva, we are committed to providing high-quality products and transparent return support.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The item must be unused and uninstalled
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The item must be returned in its original packaging
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Proof of purchase is required
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Items that show signs of installation, modification, or misuse are not eligible for return
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
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Clear photos or video evidence may be required
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Once verified, we will provide a replacement or a full refund at no additional cost
Change of Mind Returns
If you decide to return an item for personal reasons:
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The request must be submitted within 30 days
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The item must meet eligibility requirements
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Return shipping will be arranged after approval
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Returned items will be inspected before a refund is issued
Return Authorization
All returns must be approved before being sent back.
Refund Processing
Approved refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
Non-Returnable Items
Returns requested after 30 days
Customized or special-order products
Items damaged due to improper installation
Contact Information
Oleniva is operated by Casara Home LLC, a U.S.-registered company.
Casara Home LLC
1500 N Grant Street, Ste R, Denver, CO 80203, United States
Phone: +1 917 764 3911
Email: support@oleniva.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
